{"id":93443,"identifier":"0c39bbff8b7476f682fd18562b773a455aa426a2136040b3e0d58d19befd57db","request_date":"2020-09-15 19:35:34","date":"2020-09-14 10:30:00","duration_minutes":null,"publish_date":"2020-09-15 20:21:45","published_by":null,"status":"PUBLICADA","summary":".Se sugiere establecer un canal de derivaci\u00f3n en el que, desde Defensor, orienten la carga del reclamo en ventanilla y deriven a Vanina R\u00edos un listado para brindar tratamiento prioritario. -Planes de ahorro: afectaciones al derecho a la informaci\u00f3n, falta de entrega de copia del contrato. Pr\u00e1cticas y Cl\u00e1usulas abusivas. Se sugiere realizar las cargas individuales. Bot\u00f3n de baja: El equipo del Defensor denuncia que Personal no tiene el bot\u00f3n visible, por lo que hab\u00eda demora en operativizar la baja, lo hac\u00edan por el 112. Caso similar de Movistar.-Tarjetas no finacieras: no dan informaci\u00f3n de los t\u00e9rminos, no informan inter\u00e9s, no les dan a consumidores y consumidoras informaci\u00f3n real de su deuda. sobreendeudamiento. Educaci\u00f3n para el Consumo Sebasti\u00e1n propone  dar participaci\u00f3n a los operadores en los cursos cursos de la Escuela, y poner a disposici\u00f3n los cursos y tutoriales para los consumidores de a pie.  \nJuan Jos\u00e9 ofrece difundir los contenidos de redes y de la Escuela.","motif":"Juan Jos\u00e9 Bockel expres\u00f3 su voluntad de trabajar en conjunto y generar canales fluidos de comunicaci\u00f3n.\nSebasti\u00e1n explic\u00f3 acciones principales de la Gesti\u00f3n. Canales de Reclamo: VUF, COPREC, SICOME,","interest_type":"PARTICULAR","place":"zoom","address":null,"type":"PRESENCIAL","obligee_id":73989,"applicant_id":94251,"author_id":5004,"dependency_id":4787,"has_participants":true,"document_reference":null,"active":true,"deleted_by":null,"deleted_reason":null,"created_at":"2020-09-15 19:35:34","updated_at":"2020-09-15 20:21:45","deleted_at":null,"participants_count":2,"local_date":"2020-09-14","local_time":"10:30","obligee":{"id":73989,"dependency_id":4787,"dependency_name":"Direcci\u00f3n Nacional de Defensa del Consumidor y Arbitraje del Consumo, Subsecretar\u00eda de Acciones para la Defensa de las y los Consumidores, Secretar\u00eda de Comercio Interior, Ministerio de Desarrollo Productivo","active":false,"position":"Director Nacional","created_at":"2020-06-02T20:22:17.000000Z","updated_at":"2022-04-19T18:13:05.000000Z","deleted_at":null,"person":{"id":193347,"name":"Barocelli, Sergio Sebasti\u00e1n","country":"Argentina","document":"27707573","email":null,"telephone":null,"gender":null},"dependency":{"id":4787,"name":"Direcci\u00f3n Nacional de Defensa del Consumidor y Arbitraje del Consumo"}},"dependency":{"id":4787,"name":"Direcci\u00f3n Nacional de Defensa del Consumidor y Arbitraje del Consumo"},"applicant":{"id":94251,"audience_id":93443,"email":null,"telephone":null,"occupation":"Defensor del Pueblo","present":true,"absent":false,"applicant_type":"ARGENTINO","applicant_country":null,"representation_type":"REPRESENTACION","represented_entity":{"entity_type":"legal_entity","entity_id":63,"entity_name":"DEFENSORIA DEL PUEBLO DE LA CIUDAD AUTONOMA DE BUENOS AIRES","cuit":"30999275237"},"interest_type":null,"active":true,"created_at":"2020-09-15T22:35:34.000000Z","updated_at":"2020-09-15T22:37:16.000000Z","deleted_at":null,"person":{"id":154815,"name":"Bockel Juan Jose","country":"Argentina","document":"8461941","email":null,"telephone":null,"gender":null}},"participants":[{"id":111029,"audience_id":93443,"occupation":"Defensora del Pueblo","present":true,"created_at":"2020-09-15T22:38:38.000000Z","updated_at":"2020-09-15T22:38:38.000000Z","person":{"id":194632,"name":"Sturla Maria Florencia","country":"Argentina","document":"21925305","email":null,"telephone":null,"gender":null}},{"id":111030,"audience_id":93443,"occupation":"Defensora del Pueblo","present":true,"created_at":"2020-09-15T22:39:18.000000Z","updated_at":"2020-09-15T22:39:18.000000Z","person":{"id":181906,"name":"Grosso Mariana Laura","country":"Argentina","document":"23091506","email":null,"telephone":null,"gender":null}}],"files":[]}